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Track Your Package

If the items you ordered has shipped directly from our manufacturer. We use manufacturers in the US, Africa, and China so our shipping time ranges based on where it is coming from. We used to house inventory but the cost became too expensive and we had to bring on these new manufacturers.
If your package is coming from outside of the US, the tracking number always gives an issue when the item is in the process of being switched to a new mail carrier (usually usps). The code will start working again once they approve/accept the package.
Shipping of items from this manufacturer take can 2-4 week to arrive.  You can better track the package on this website. Just input your tracking number. 
You can track your packages here in the meantime using the tracking numbers emailed to you ---> https://global.cainiao.com
Once the USPS accepts the package you will be able to track it on their site as well. ---> https://tools.usps.com/go/TrackConfirmAction_input
If it is saying the it has arrived in the destination company but does not show in the USPS tracking then give it a few days. The USPS can be slow at times with updating their international tracking numbers. 
Thank you for understanding and feel free to reach out, patricia@themotherlandplug.com, if you have any other questions. 

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Regradless of the delivery method chosen  at check out, the production time remains the same unless a rush my order fee was applied.

Production Time

Most items are made by hand and often made to order, please allow 5 to 7 days for your order to ship. Should you need an item shipped sooner, feel free to email: info@themotherlandplug.com to see if it is possible to have your order expedited before you place your order. There is a RUSH MY ORDER FEE.  

 

Curbside Pickup

Curbside Pickup is generally available on Weekdays, 10 am to 1 pm. Once your order is received we will contact you to set up a pickup time.

Local Delivery 

We highly recommend being available to receive your package. Deliveries generally take place daily between the hours of 10 am to 6 pm. We will text/call you once your order is ready and schedule a delivery time. 

SHIPPING

Orders are shipped to the shipping address provided at checkout.An email containing your tracking number will be sent once your order has shipped. Allow up to 48 hours for tracking information to become active in the carrier's system.

We are not responsible for packages lost in transit and cannot guarantee how long it will take for delivery. Our goal is to offer you the best shipping options, no matter where you live. On occasion items in the same purchase may be sent in separate packages. 

Once your order is shipped, it can take anywhere from 2 to 14  days for you to receive it.

International orders usually take longer than this time frame. International buyers are responsible for any customs fees. For international shipping Information/delays, please contact your local customs office.  

RETURNS & EXCHANGES

We do not offer refunds. This is due to the fact that almost every order is made to order, we offer exchanges on a case by case base. Exchange request must be made within 1 week of the delivery date. Contact us before returning any items. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We do not offer replacement for packages lost in transit. 

We do not issues refunds for in transit packages.

We do not replace stolen or un-retrieved packages marked as delivered.  

PAYMENT

We accept all major credit cards (Visa, Master Card, American Express, Discovery) transactions securely through Paypal. You will receive confirmation of your order through email. 

WHOLESALE

If you are interested in purchasing for wholesale, please contact me at info@themotherlandplug.com for more details.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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